Terms and Conditions

Reset Training Solutions will sell training services to you via the Reset Training Solutions website subject to these terms and conditions. Please read these terms and conditions carefully before using this website. By using the Reset Training Solutions website you signify your agreement to be bound by these terms and conditions.

Training Course Providers 
Reset Training Solutions provides access to purchase the training services of carefully selected accredited training course providers subscribing to the Reset Training Solutions service.

Bookings – Contract of Sale
When you make a booking through Reset Training Solutions, you will be sent an e-mail confirming receipt of your booking and containing the details of your booking. Your booking represents an order to us to purchase, which is accepted by us when we return e-mail confirmation of the course booking. Immediate payment is required at the time of booking.

Cancellations, Reschedules and Course Transfer Policy
Although very rare, from time to time course training providers may need to cancel or reschedule courses. Should a training course be cancelled for any reason you will be fully reimbursed to the full value of course costs, VAT and any card fees paid, unless a course reschedule is acceptable and agreed between you and us. This is the full extent of the liability, which Reset Training Solutions has for any indirect, incidental, punitive, special or consequential losses or damages arising from course cancellations or course rescheduled courses.

If you wish to cancel a course booking you must notify us formally in writing by email, letter or fax. Course cancellations are subject to a minimum administration fees of 30%.
Where courses are cancelled more than 20 working days prior to the course start date a 30% fee will apply.
Where courses are cancelled between 15 and 20 working days prior to course start date a 50% fee will apply.
In the event of non-attendance or course cancellations received less than 15 working days prior to course start date a 100% fee will apply.
It is the responsibility of the client to confirm arrival of a cancellation email, letter of fax. In the event that Reset Training Solutions do not receive a written confirmed cancellation giving the required notice then 100% course fees will be charged.

Notification is required in all instances of any course transfer and must be in writing. Where notice is received 20 working days or more prior to course date a 10% transfer fee will apply. Where notification is received between 15 and 20 working days prior to course start date a 25% transfer fee will apply Where notice is received fewer than 15 working days prior to the course start date then 100% fees will apply in addition to any cancellation fee arising from the transfer.

Course and Event Information  Information relating to courses submitted by our partner training providers is carefully monitored for accuracy, errors or omissions. However, Reset Training Solutions cannot be held responsible for any such instance. Courses are non-residential unless explicitly stated in the course overview or course description. Refreshments and a light lunch are typically provided on full day courses, but cannot be guaranteed, this will normally be confirmed in your joining instructions. Joining instructions, including full course details will be confirmed by email once payment is received in full.

Specific Course Requirements  Some courses may have very specific prerequisites or terms and conditions attached, for example, specific experience or qualifications might be necessary for some courses and health requirements might exist for certain practical courses.

VAT  VAT is charged at the prevailing rate at the time of booking.

Credit and Debit Card Fees  There is no charge for debit card payments. Credit card payments are subject to an additional 3.2% fee of the total amount payable.

Privacy  We value your privacy and any personal information disclosed to us through the Reset Training Solutions website, over the telephone or in any other way will only be collected, stored and processed as set on in our privacy policy.

Web Site Licensing, Access and Use  Use of the Reset Training Solutions website includes, viewing the website, making bookings, reviewing bookings and changing bookings or transferring to links provided on the website. This website is for personal and non-commercial use. Any other use of the site requires written consent before use. You may only establish links to this website with prior written consent from Reset Training Solutions. The copyright of all of the material contained on the Reset Training Solutions website belongs to Reset Training Solutions, a trading division of Reset Certification Scheme Ltd.

Changes and Updates to these Terms and Conditions  These terms and conditions may be updated from time to time, and the terms and conditions prevailing at the time of booking will apply. Continued use of the Reset Training Solutions website indicates your agreement to them and any subsequent amendments. These Terms and Conditions were last modified on 13th April 2012

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